FAQ

FAQs

  • Where are you located?

    13706 "C" Street, Omaha, NE 68144 in the industrial circle

  • What are the hours for pick-up and drop-off?

    To provide you with flexibility of your schedule, you may pick-up/drop-off your pet anytime between our lobby hours


    *For Daycare and Boarding the lobby is closed every Wednesday 12pm - 2pm. Grooming Clients are still able to drop off and pick up on main grooming side. 


    Day care:  

    Monday - Friday 6:30 am - 6:30 pm.  


    Boarding:  

    Monday – Friday 

    Drop off: 7:00 am – 12:30 pm or 2:30 pm – 6:00 pm 

    Pick up: By 12:00 pm or additional fees may apply. 


    Saturday & Sunday

    Drop Off/Pick up: 10:00 am – 12:00 pm or 5:00 pm – 7:00 pm

  • What are your Holiday hours?

    • Martin Luther King Jr. Day - 6:30 am - 6:30 pm
    • President’s Day - 6:30 am - 6:30 pm
    • Easter Sunday - CLOSED TO PUBLIC
    • Memorial Day - CLOSED TO PUBLIC
    • Independence Day - CLOSED TO PUBLIC
    • Labor Day - CLOSED TO PUBLIC
    • Thanksgiving - CLOSED TO PUBLIC
    • Christmas Eve - 10:00am – 12:00pm Boarding only
    • Christmas Day - CLOSED TO PUBLIC
    • New Year’s Eve - 10:00am – 12:00pm Boarding only 
    • New Years Day - CLOSED TO PUBLIC
  • Do I need a reservation?

    Yes. Reservations are required to ensure availability for your dog. You can make a reservation by calling our front desk at (402)933-4007 or Click Here to make a reservation online.

  • What makes you different from other boarding/Daycare Facilities?

    At Bark Avenue Omaha we believe in letting dogs be dogs. We let them communicate with each other and teach each other boundaries. Our staff is trained to be proactive. They are trained to read dog body language so they know when to intervene to prevent fights and scuffles. We take the time to learn the personalities of each dog that visits our facility. What they like, don’t like, what really makes them tick. They are not just a number to us. They are family. We are founded by animal owners and lovers who will show the same unconditional love and attention to your pets as we do our own.

  • Is there 24hr staff supervision for my pet?

    No. The facility is manned between the hours of 6:30 am - approximately 7:00 pm. We have a state of the art Security system as well as 24 hour sound and video surveillance to ensure comfort and safety. 

  • What vaccinations does my pet need?

    • Bordetella
    • Distemper/Parvo
    • Rabies
  • What is your flea policy?

    All of our guests must wear a flea and tick preventive.

  • Do you administer medications?

    Yes! We can administer topical and oral medications as directed at No Additional Charge if needed. 

  • What if my pet becomes ill or requires medical attention during their stay?

    We have an agreement with a local veterinarian and have a set of procedures in place to ensure they get the medical attention your dog(s) needs while keeping all other guests protected. If your pet becomes ill and it is not an emergency we will contact you immediately as well as try to get them scheduled with either your veterinarian or yours and take whatever steps the Vet recommends. If we are unable to get them into a regular veterinarian or If we believe the situation is urgent and it is after hours, our CPR certified and trained staff will transport your pet to the closest emergency Veterinarian. We assure you that their health and safety is or priority!

  • Do I need to bring my dogs food if they are boarding?

    It’s recommended to bring their own food that he/she is accustomed to. This will help eliminate any upset tummies while they are with us.  Let the front desk know of any special dietary needs or allergies when you make the reservation. 


    Not able to bring your pets own food? No worries. We always have both dry and wet food on hand at $1.00 per cup.

  • What belongings should I bring for my pet?

    We provide bowls for feeding and drinking unless your dog requires a speciality bowl. We also provide a raised dog cot in each room. You can bring your dogs favorite toys or blanket but please no over sized dog beds.

  • How do I enroll in doggie daycare?

    • Click on the register now button to request your reservation for daycare or give us a call at (402) 933-4007.
    • New guests must arrive for daycare prior to 8:30 am for the morning session or 2:00 pm for the after noon session. On the first day of daycare we will conduct an acclimation before daycare starts. This will tell us if they will be a good fit for daycare and which group they will thrive in. 
  • Does my pet need to be on a leash when arriving at Bark Avenue Omaha?

    Yes. To ensure the safety of your dog, guests and staff of Bark Avenue all dogs need to be wearing a collar and on a leash that extends no more than 6 ft. . Please no recoil or retractable leashes. 

Have more questions?

Just give us a call and we would be happy to answer any question you may have! 

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